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Help Clients Redefine the Problem

Uncategorized Oct 08, 2017

In my last few posts, I've been exploring establishing a base where people can accept responsibility. This is step 2 of the 7 Steps to Enabling Your Clients to Master Change. I've been providing examples of patients who resist change by sticking to old ways of thinking. Here I'll show you a few other ways in which you can move a patient move beyond their objections so that they accept responsibility for their health, which will bring them closer to working with you.

Here are a few examples:

"Well, I want to wait to get my spouse in," a patient might say.

"Why is that?"

"Well, I'm worried about the cost."

I validate them. "I completely understand, because you thought you had back pain, and you found out the whole foundation of life and health in your body is your spine and your health is breaking down, right?"

Or, following a workshop, a patient might say, "I want to wait for my spouse."

I'd say, "Okay, if you want to wait, that must mean you know they have a problem." I'd turn to the potential patient, and say, "Do you think you have a weakness in your spine that's breaking your body down?"

She'd say, "Yes."

Then I'd say, "What if we evaluated you, and we saw what the problem is, and you're going to do home care because you're 100%, right? What if you did the home care together? What if we knew what the problem was, and you could at least maybe stop that progression, or slow it down? Would that be valuable?"  

I'm seeing the best in them.

As long as they trust you, which they will, if they're willing to invest in the program, they're going to agree with how you're redefining the problem. There's responsibility. That's pattern interruption. That's redefining the problem.

Is it confrontational? Yes.

In my next post, I'll provide another example of confrontation—all in the name of bringing a patient closer by addressing their objections. In the meantime, can you think of other examples of where you've overcome patients' hesitations?

Thank you for sharing.



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